"Highly recommend this product. Researched all brands of coffeemakers in stores & online. This one always got raves from staff in stores, & seemed to be a good product. QVC had best price I could find anywhere. Other reviewers said it would not fit under counters. My townhouse is "standard builder" everything - it fits with room to spare. If I had to find a flaw, as a short person, I'd like a water level indicator for the reservoir visible on the outside instead of inside the reservoir only, but that's all I've found. It's easy to operate, and the coffee tastes spectacular (& this is really saying something, as I've recently had to restrict my diet from my customary heaping Tblsps. of sugar & cream to barely a tsp. of each - the sludge from my old coffeemaker was horrid. No comparison to what this coffeemaker puts out using same coffee & same water.) Very highly recommended. Also very easy to clean (& I have practically OCDlike cleaning standards!) LOVE this machine!"