"We used this four times before it completely broke down. Disappointed when we got it, the instructions said not to run the machine for more than 5 minutes per day. What? You've got to be kidding. We followed the instructions and have a large basket of papers left to be shredded because 5 minutes of shredding doesn't allow for much. Then, the fourth time we used it, it started making a terrible noise, skewed the paper sideways until it bunched up in the corner, then stopped completely. Now it just makes a terrible grinding metal noise even after days of no use and the papers are still stuck in there. Don't waste your money. We bought a good Royal shredder two years ago that was pretty good and lasted 6 months. We've tried three Royal shredders and this one since then and they've all failed miserably after only a few uses."